F.A.Q.

We're sure you have plenty of questions, especially if this is your first time booking with us. We compiled a few of our most popular questions in hopes that you can find all the answers here and make your decision feel seamless when deciding if we are the right balloon artist and event stylist for you. We highly encourage you read these before inquiring.

Will you use a kit I purchased myself from Amazon, Etsy, party City etc?

In short... no. When it comes to balloon's we only use high quality latex from a trusted supplier to ensure they are not damaged or expired. Also, many times, kits from Amazon or Etsy might not have enough balloons to create the desired vision as a lot of images used for those kits are photoshopped or the image is work from an actual balloon artist's website and being used as clickbait towards the customer. We like to ensure our clients have the BEST quality and our work is represented to our standards. Thank you for understanding. (Also, those kits might be a wonderful option for DIY parties for sure. Everything has a purpose, but just know you are getting the best of the best quality with Rent A Linen & More Decor).

Do you take down the balloons?

We typically do not take down any of our balloon installs down unless we are offering a prop or rental material, then we will return back to the venue or party location to collect our materials. If you would like us to take down the balloon installations, there is an additional $50 take down fee (depending on the size this could be more if the take down is much larger than average to our discretion)

Balloons and life

Balloons are such a wonderful touch to any event. But we want to make sure our clients know that even though we use the highest quality of balloons, they are still balloons and balloons POP. Even without outside forces such as weather and or human contact they can pop, and this is completely out of our control. We will do everything we can to try to eliminate the risk of balloons popping but we will not be able to fix or replace balloons due to popping once we depart from the events location. Of course, if any pop at the fault of Rent A Linen & More Decor during our installation, we will replace them.

How far in advance can I book you?

Our creations take time to design and complete so the sooner you book the better. We request you be ready to pay your retainer fee no less than 4-6 weeks prior to your event date to secure your spot on our schedule. Last minute orders may or may not be available depending on inventory and your events size/needs. If you have a date and location for your event but not sure of what type of decor/rental you would like you can reserve your date with us with a $200 retainer fee and get back to us when you have a desired vision.

Can you give me an estimate of how much my decor will cost?

Our design pricing depends on the complexity, length, volume & installation costs. All of our garlands are priced per foot and having the measurements of the space where you would like your balloons will help give you a general idea of the cost.

We also have several backdrop rentals with their sizes captioned on them to give you an idea of the size of garlands you could add to said rental. (For example, our 6x6 white wooden rental looks great with a 12 foot garland!)

Do you have delivery?

Yes. Our delivery fee is calculated based on the distance from our location (48239 Zip Code) to your event location at $3 per mile.

What type of balloons do you use?

Rent A Linen & More Decor only uses materials from our trusted vendors and of the highest quality latex/foil mylar balloons. Our rubber latex balloons are 100% biodegradable. We also encourage our clients to never release the balloons in the air, and to properly dispose of them once they are done. We love the Earth and do not encourage littering of any kind.

How long will installation take?

We do all of our prepping and inflating ahead of time to try to minimize the installation time on site of your event but we do request a minimum of an two 1/2 hours to complete our installation (depending on the size and scale of your design it could be a lot less or a little over but we can discuss this during your consultation)

What is your cancellation policy?

We understand life happens and things need to be rescheduled sometimes. If you need to reschedule, we will gladly apply your paid retainer fee to a future booking but please be advised that dates are first come, first serve. If you need to cancel our services entirely, you must do so no less than 2 weeks before your scheduled event. Full policy will be located on your contract.

Do you offer refunds?

We do not offer refunds for installations and deliveries. Your retainer fee which is half of your total balance, is to secure the date and is never refundable. We require all invoices to be paid in full 2 weeks prior to your event (unless otherwise agreed upon by us). If you pay your invoice in total and cancel less than 2 weeks to your scheduled date, we will not be able to process any refund due to the short notice of your cancellation. This is due to the fact that we block off our calendar for your day, invest in materials, invest time into planning and designing your event and miss out on other clients by blocking out our schedule for your day. Please be courteous of our time. We will try our absolute best to accommodate a reschedule and appreciate if any cancellations are made 4 weeks prior to your events date.

As of January 1, 2024

*IMPORTANT:** Rent A Linen & More Decor provides comprehensive event decor packages. However, we offer the flexibility to tailor our services to fit your budget and requirements. Our Minimum Spend of $350 must be meet.(amount subject to change without notice). **excluding taxes and delivery expenses**